Although hardware has become significantly more reliable over time, the increased complexity and inter-operability of software, has to some extent negated the improvements made in other areas.
For this reason EvEnt offers support services for a range of software packages and infrastructure products.
The purpose of Application Support is provide assistance and help in using and troubleshooting popular applications.
We will investigate and assist the end-user in situations such as:
- Application Crashes
- Incompatibility Issues
- Preferences and Version advice
- Reinstallation and upgrading
- Informal Usage Support
For simplicity, we offer two stand-alone packages, “Business Applications Support” and “Creative Applications Support”.
As the names suggests, each provides support on the most popular applications.
- Business Application Support:
MS Office, Outlook, Exchange Server connectivity. - Creative Applications Support:
Apple iApps, Adobe Creative Suite & Quark Xpress.
Both packages provide unlimited telephone support directly to the End-User for the relevant applications in the appropriate package.
We encourage the end-users to call us direct and speak to our UK-based engineers who are familiar in the use of these products.
Support is provided through either "hand-holding" on the telephone, or remote access support (using Apple Remote Desktop or similar), together with help on reconfiguration, re-installation and any compatibility issues.
Each Package provides support for your end-users to help them resolve errors and problems they may face, together with advice in using the applications at the type of level of “How can I...?” or “When using XYZ how do I ... ” type issues.
When a Customer requires support on an application not listed in either the Creative or Business Package, we can often find and manage Technical Specialists in a particular field and then integrate their support into an umbrella Support contract. (eg Final Cut Pro, Cinema 4D etc)
Support Modules
Every customers’ needs are different, so for this reason we provide a number of “Support Modules” from which you can assemble a personalised “Support Package” that best suits your requirements and budget.
The Modules can also be varied between different Users or Equipment.
The Modules available are:
teleCARE
On-Site Service
Parts Cover
Loan Stock
Integra
Creative Apps Support
Infrastructure Support
You can take as many or as few as your business needs dictate, balanced against the risks you face.
Within reason the modules can also be varied throughout the life of your contract to reflect the dynamics of your business.
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