Hardware Support Modules: An Overview
Integral to any support contract is a repair service for the hardware that your staff use.
For maximum flexibility, each piece of equipment can be covered independently of the others, and have different support Modules than the rest of your estate. The support modules can be individually selected or varied according to need or risk to the business arising from a failure of that item.
Some examples. You may wish to have your Server on a 2 Hour Response module but an old printer on “Next-Day”. You would probably want the "Loan Stock" module for the Managing Director’s Laptop, but not for a spare monitor in a cupboard.
With an EvEnt Support Contract, there is no duplication or wastage, as you can precisely select the cover that your business needs.
On-Site Repairs
This is a service where our engineers come to your premises to respond to problems.
The Response time can be chosen to fit the criticality of the individual item being protected by maintenance cover.
Options range from 2 Hours to next day, with banded pricing to reflect time and distance.
The Response time is the maxiumum time you would have to wait for an engineer to arrive on-site.
Loan Stock
If you take this option you will be provided with loan equipment, should we be unable to repair yours on-site. More often than not our engineers will bring loan stock with them, should the teleCARE service suggest it, saving you time.
If it is a Computer, and you have taken the Integra Service Module, then we will endeavour to transfer your Staff’s data across to the Loan System to enable them to continue working with minimum disruption.
If loan Stock is taken with the On-Site Repairs Module, we will guarantee a Service Level Agreement (SLA) equal to twice the Response time.
